Privacy Policy

Prism Energy respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our software solutions and consultancy services. It also outlines your rights under the UK GDPR and EU GDPR.

Who We Are
We are a software and consultancy provider based in Aberdeen. For data protectionpurposes, we act as the Data Controller for personal data collected through our services.

Contact Details:

 

Information We Collect
We may collect:

  • Identity Data: Name, job title, company name.
  • Contact Data: Email address, phone number, postal address.
  • Technical Data: IP address, browser type, device information, usage logs.
  • Project Data: Information related to consultancy projects and software
    implementation.
  • Cookies & Tracking: Data collected via cookies for analytics and functionality.
  • Connect Applicants Specific: Personal data, as supplied via Curriculum Vitae and at interview.

 

Legal Basis for Processing
We process your data under the following lawful bases:

  • Contractual necessity: To deliver our services
  • Legitimate interests: To improve services and maintain security.
  • Consent: For marketing communications (you can withdraw anytime).
  • Legal obligation: To comply with applicable laws

 

How We Use Your Data
We use your personal data to:

  • Provide and manage software and consultancy services.
  • Communicate about projects, updates, and support.
  • Improve user experience and system performance.
  • Comply with legal and regulatory requirements.

 

Data Sharing
We do not sell your data. We may share it with:

Service Providers: For hosting, analytics, and support.

Legal Authorities: When required by law.

Business Partners: Only with your consent.

International Transfers
If we transfer data outside the UK/EU, we ensure appropriate safeguards such as Standard Contractual Clauses or equivalent measures.

Data Retention
We retain your data only as long as necessary for the purposes outlined or as required by law. After this period, data is securely deleted.

Your Rights
Under GDPR, you have the right to:

  • Access your personal data.
  • Request correction or deletion.
  • Object to processing or request restriction.
  • Data portability.
  • Withdraw consent at any time.

To exercise these rights, contact us at [email protected]

Security Measures
We implement technical and organisational measures to protect your data, including encryption, access controls, and regular security audits. (Ref PE-PRO-005 Information Security Management Process)

Cookies
Our website uses cookies for functionality and analytics. You can manage cookie preferences via your browser settings or our cookie banner.

Complaints
If you believe your data rights have been violated, you can lodge a complaint with theInformation Commissioner’s Office (ICO) at https://ico.org.uk.

Updates to This Policy
This Policy shall be reviewed for conformity regularly. This Privacy Policy will be available within our Business Management System and on our website.